Wappi

How Wappi Works

1

Request

Set your pickup location by allowing Wappi to access your location or manually enter your pickup location. Enter your destination by typing in the address or selecting it on the map. Select the type of ride that suits your preferences and budget and confirm your request.

2

Enjoy your ride

Wappi will assign a nearby available driver to pick you up. You can track the driver's location and estimated time of arrival within the app. Once the driver arrives, hop in the taxi and enjoy your ride to your destination. Wappi will typically provide details such as the driver's name, vehicle details, and license plate number for verification.

3

Pay for the ride

If you haven't already done so electronically within the app, you'll need to pay the fare to the driver, using the cash or Mobile Money. Wappi allow you to rate the driver and provide feedback on the ride. Take a moment to rate your driver based on your experience, ensure that you have all your personal belongings with you before exiting the taxi. Thank the driver for the ride if you wish, and then proceed to your destination.

Start riding with Wappi

Other app features

briefcase

Send status

Let your friends and family know when to expect you. Tap Send Status to share your ETA in real time, so your contacts know you're safe

icon

Split Fare

Share the cost of your ride with any contact who uses Wappi. Before or during the ride, swipe up from the bottom of the app. Tap your selected payment method and select 'Split Fare'. You can split the cost with everyone in the car.

icon

Fare Estimate

Check the price before you go. Enter a destination to get an estimate for the cost of your ride. Fare Estimate is also available by tapping each ride option.

FAQsWhat to expect along the way

  • Can I make a reservation?

    Wappi on-demand service is available in every city we operate in. When you're ready to ride, use your app to request pickup from a nearby driver. Demand for rides can fluctuate at different times of day and night. A high demand for rides at a certain time can impact how quickly a driver accepts your trip request and heads to your pickup location. If you're on a tight schedule, we recommend checking the your pickup location's ETA for different vehicle options about 15-30 minutes before you're ready to ride. Wappi in some cities now includes the option to schedule an Wappi ride. Here's how:

    1. Tap the SCHEDULE A RIDE button above the vehicle option slider.
    2. Select a date and preferred 15-minute window of time when you will be ready for pickup.
    3. Enter your pickup location and destination.
    4. Review your fare estimate and tap SCHEDULE.
    5. Tap SCHEDULE TRIP to confirm. After confirming, select TRIPS from your app menu, then select UPCOMING to review upcoming scheduled trips or schedule a new trip. If you need to cancel a scheduled trip, tap CANCEL. Cancellation fees will still apply. When the date and time you scheduled a trip for approach, nearby drivers will receive your ride request. The driver who accepts this trip request may arrive at your pickup location at any time within your 15-minute window. We recommend being ready and available for pickup for the full duration of time. A driver who cannot locate you at the pickup location may cancel the ride after 5 minutes. Please note that surge pricing may apply to a scheduled trip. This can impact your trip fare. Check out the link below to see where scheduled rides is available near you.
  • Do I need to tip?

    No, tipping is voluntary. If you do decide to tip, you can do so right within the app in select countries. To ensure a smooth, uninterrupted ride, you can tip drivers after your trip at a time when it's convenient for you. Learn the details and find out if tipping is available in your city with Wappi.

  • Cancelling my request

    Ride requests should only be made when you're ready to ride and near the pickup location. This supports drivers operating efficiently on the Wappi platform and helps ensure fast pickups for riders. Occasionally you may wish to cancel a ride request after it has been accepted by a driver. While the Wappi app allows you to cancel anytime, a cancellation fee may apply. A cancellation fee compensates a driver-partner for time and effort spent heading toward a pickup location. Cancellation fee amounts differ by city and vehicle class but you will always be shown the exact fee when you cancel a trip before you confirm your cancellation. You can learn more about our cancellation policy

Start riding

You've got places to be. Leave your keys at home and request a ride.

SIGN UP TO RIDE

Already have an account?

Invite your friends to give Wappi a spin. When they take their first ride, you'll get a free ride in return. You'll be riding for free in no time.

INVITE FRIENDS